Welcome to our FAQ hub!

Below you'll find answers to general questions about our services.

Professional Web Design Consultation Services

Our complimentary 30-minute web design consultation gives your business valuable insights into your current online presence. During this session, our experts will analyze your website, identify improvement opportunities, and provide actionable recommendations to increase traffic, engagement, and conversions. This no-obligation consultation is perfect for businesses looking to enhance their digital footprint without immediate investment.

We offer comprehensive web design consultation packages tailored to businesses at every stage of digital development:

  1. 1-hour professional web consultation: Perfect for small businesses needing specific website improvements or startups planning their digital strategy

  2. 3-hour comprehensive web analysis: Ideal for established businesses seeking in-depth website audits, competitor analysis, and detailed improvement roadmaps

  3. Custom consultation solutions: Flexible à la carte options allowing you to select exactly the expert guidance your business needs for maximum online growth

Our professional web design consultations comprehensively cover crucial website elements including responsive design implementation, conversion rate optimization, user experience enhancement, search engine visibility improvements, content strategy development, e-commerce functionality, website speed optimization, and security assessment. Each consultation is customized to address your specific business goals and industry challenges.

Scheduling your expert web design consultation is simple and convenient. Click the "Book a Consultation" button prominently displayed on our website, call our client services team at (305) 888-6143, or email consultations@911myweb.com with your preferred date and time. Our scheduling team typically responds within 4 business hours to confirm your appointment.

Absolutely! Many clients find our initial free 30-minute website consultation so valuable that they choose to extend the session. If you discover that your business needs more comprehensive analysis, your consultant can seamlessly transition you to one of our paid consultation packages without interruption. We'll simply apply the extended time to your chosen package, ensuring continuous expert guidance for your web development needs.

Copyright and Intellectual Property

Upon completing final payment, we provide clients with a comprehensive copyright release document that transfers full ownership rights for all custom work created during your project. This includes logos, website design elements, custom graphics, and all related digital assets. This release gives you complete legal ownership and usage rights to use these materials across any platform or media without restriction.

The copyright release is automatically processed and sent to you within 48 hours of receiving your final payment. You'll receive this important document via email in PDF format, and we also maintain a copy in your client portal for future reference. We ensure this process is seamless so you can immediately begin using your new digital assets without legal concerns.

Our comprehensive copyright release covers all custom creative elements developed during your project, including: your logo in all file formats (vector, raster, and web-optimized versions), all custom graphics, website design elements, custom illustrations, icons, and any other visual assets created specifically for your business. The release grants you unlimited usage rights across all current and future media platforms.
Yes, once you receive the copyright release, you have complete freedom to modify, adapt, or repurpose any of the design elements as you see fit. We provide all source files in editable formats to make this process easier. However, we recommend consulting with a design professional before making significant changes to maintain brand consistency and professional quality.
No, after receiving the copyright release, you are not required to credit 911MyWeb for any design work when using these assets. The complete ownership transfers to you, giving you the freedom to use all materials without attribution. However, we always appreciate referrals if you're satisfied with our services!

Our Web Design and Online Business Services

911MyWeb specializes in three core service areas: Professional Web Design, E-commerce Development, and Complete Business Online Setup. Our team delivers custom-built websites optimized for both user experience and search visibility, powerful e-commerce platforms that drive sales, and comprehensive online business solutions that include everything from domain registration to hosting setup. Each service is tailored specifically to your business needs and industry requirements.
Our web design approach focuses on creating functional, beautiful websites that actually drive business results. Unlike many providers who use generic templates, we build custom-designed websites specifically for your target audience and business goals. Our development process emphasizes fast loading speeds, mobile responsiveness, and intuitive navigation—critical factors that improve user experience and search engine visibility. We also provide ongoing support and training to ensure you can confidently manage your site after launch.
We offer expert development on all leading e-commerce platforms including WooCommerce, Shopify, Magento, and BigCommerce. Our team assesses your specific business requirements—including inventory size, shipping needs, and payment processing requirements—to recommend the ideal platform for your online store. Every e-commerce solution we build includes secure payment gateways, inventory management systems, mobile-optimized checkout processes, and comprehensive analytics tracking to maximize your conversion rates.
Our comprehensive Business Online Setup service provides everything needed to establish your complete professional online presence. This turnkey solution includes domain name registration, secure hosting setup, professional email configuration, essential business directory listings, website development, and initial search optimization. This service is perfect for new businesses or established companies looking to completely refresh their digital presence with expert guidance through every step of the process.
Yes, comprehensive training is included with every website we develop. After your site launches, we provide hands-on training sessions customized to your team's technical comfort level. These sessions cover content management, basic maintenance, analytics interpretation, and security best practices. We also provide custom documentation specific to your website for future reference. Our goal is to empower you with the knowledge and confidence to manage your website effectively while knowing our support team is always available when needed.

Client Reviews & Professional Case Studies

Every web design case study published on our website undergoes rigorous verification through our five-step authentication process. This includes client approval, results verification, before-and-after documentation, performance metric validation, and impact assessment. This comprehensive approach ensures all published case studies accurately represent actual client results achieved through our web development services.

Our complete website development review guidelines are available in the dedicated "Reviews" section of our website. These guidelines clearly explain our submission process, moderation criteria, verification procedures, and policies regarding testimonials. We welcome honest feedback from all clients while maintaining high standards for published reviews.

We implement a comprehensive three-tier verification system for all website testimonials. First, we confirm the reviewer was an actual client through our CRM system. Second, we verify specific project details mentioned in the review. Finally, we contact the client directly to authenticate the submission. This rigorous process ensures every published review represents genuine client experiences with our web development services.

Pricing, Policies & Process

You can find our review guidelines at this Review Guidelines.

Yes, we do! Please check our Best Price Policy for more details.

Refunds are handled on a case-by-case basis due to the complexity of services. We are committed to high-quality delivery and genuine customer relationships. We also have strict policies to protect our clients and prevent abuse or fraudulent reviews.

Yes. Upon final payment, we’ll provide a copyright release and official documentation within 48 business hours confirming that you own the work.

Yes. Upon final payment, we’ll provide a copyright release and official documentation within 48 business hours confirming that you own the work.

Professional Web Services

Yes, we provide dedicated FAQ sections tailored to each specific web development service we offer. Simply navigate to your service of interest such as responsive web design, e-commerce development, or business online setup, and scroll to the bottom of the page where you'll find comprehensive answers to service-specific questions. This specialized approach ensures you get precise information about the exact services your business needs.
Our exclusive Price Guarantee for web development projects provides exceptional value assurance. If you find a lower price for identical web services with the same specifications and quality standards from a reputable provider, we'll either match that price or create a custom competitive solution that delivers superior value. To claim this guarantee, simply contact our customer service team with documentation of the competitor's offer within 7 days of receiving our project quote.
We accept multiple secure payment methods for all web development services, including major credit cards (Visa, MasterCard, American Express, Discover), verified PayPal transactions, secure bank transfers, and certified checks. For larger web development projects exceeding $5,000, we also offer flexible payment plans with milestone-based billing to align payments with project progress.
Our client-friendly refund policy varies by service type to ensure fair treatment for every project. For website development, we implement a satisfaction guarantee with milestone-based payments, allowing project evaluation at each stage. For ongoing maintenance services, we provide prorated refunds for any unused service periods. Each service page includes specific refund terms, or you can contact our customer service team for detailed information about your particular project.

Technical Website Support

Access immediate technical support through multiple convenient channels. Our dedicated helpdesk is available through the "Support" button in the top navigation menu of our website. Alternatively, reach our support team via email at support@911myweb.com or call our priority technical support hotline at (305) 888-6143 during business hours. All support requests receive an initial response within two business hours.

Our core technical support team is available Monday through Friday from 9:00 AM to 6:00 PM EST to address all website maintenance and troubleshooting needs. For clients with premium support packages, we provide 24/7 emergency support coverage including weekends and holidays, ensuring your business website remains functional at all times regardless of when issues arise.
Yes, we provide comprehensive website training sessions customized to each client's specific needs. These training opportunities include personalized one-on-one instruction, small group workshops, video tutorials, and detailed documentation. Our training focuses on practical skills like content management, basic troubleshooting, analytics interpretation, and security best practices to ensure you can confidently manage your website after launch.

Website Account Management

Creating your secure client account is simple. Click the "Sign Up" button located in the top right corner of our website. Follow the step-by-step prompts to enter your business information, contact details, and create secure login credentials. Your new account provides access to project tracking, support tickets, billing management, and resource libraries specifically tailored to your website projects.

Updating your account information is straightforward. After logging into your secure client portal, navigate to "My Account" and select "Profile Settings" from the dropdown menu. From this centralized dashboard, you can update your contact information, change your password, modify communication preferences, and manage notification settings. All changes are applied immediately across our entire client management system.
Yes, our business accounts support multiple user access with customizable permission levels. This enterprise-grade feature allows team collaboration while maintaining security through role-based access controls. Different team members can be assigned specific permissions such as content editing, analytics viewing, or administrative functions. Set up multiple users through the "Account Management" section after logging into your primary account.

Website Development Projects and Deliverables

Website development timelines are carefully structured based on project complexity and scope. Basic informational websites typically require 2-4 weeks from concept to launch. Standard business websites with content management systems generally take 4-6 weeks. Complex e-commerce platforms or custom development projects require 8-12 weeks for thorough implementation. During your initial consultation, your dedicated project manager will provide a specific timeline with key milestones for your unique website project.
We offer comprehensive website maintenance packages designed to keep your site secure, updated, and performing optimally. Our maintenance services include regular security scans, plugin updates, speed optimization, content backups, uptime monitoring, and performance reporting. These proactive services prevent most common website problems before they impact your business. View our complete maintenance options under the "Services" section.
Upon final payment, you retain 100% ownership of all custom-created content for your website. This includes graphic design elements, written content, custom code, photographs, videos, and all other digital assets created for your project. We provide all necessary files, access credentials, and documentation, ensuring complete transfer of ownership and giving you full control over your valuable digital assets.
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