Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. This agreement contains important information regarding your legal rights and remedies.

Welcome, and thank you for choosing 911MYWEB.com ("911MYWEB," "we," "our," or "us"). These Terms of Service Agreements ("Terms," "Universal Terms," or "Agreements") apply to your use of all websites operated by 911MYWEB together with any related subdomains (collectively, the "Websites"). These Terms govern your use of our services, products, and information. Additional terms may apply to specific services ("Additional Terms"). If there is a conflict between these Terms and the Additional Terms, the Additional Terms will take precedence.

Human-readable summary: These Terms and any applicable Additional Terms form a contract between you and 911MYWEB. This contract governs your use of all websites and services provided by us.

By clicking "I ACCEPT," "I AGREE," or by accessing or using any of our services, you confirm that you have read, understood, and agreed to these Terms. You also confirm that you have the legal authority to accept these Terms on behalf of yourself or any party you represent. If you do not agree to these Terms, you are not authorized to use our services.

If you are accepting these Terms on behalf of an organization or entity, you represent that you have the authority to bind that organization or entity. In such cases, the terms "you" and "your" will also refer to that organization or entity, along with its authorized users.

Human-readable summary: Please use our services only if you agree to these Terms.

911MYWEB may update these Terms from time to time. We reserve the right to modify, add, or remove sections at our discretion. When changes occur, we will:

• Post the updated Terms with the revision date on the Website(s).
• If changes are significant, we will post a notice on the relevant Website(s) and notify users with active accounts via email.

New or revised Terms become effective immediately upon posting unless otherwise specified. In the case of material changes, they will take effect 30 days after being identified as such. Your continued use of our services after changes are made confirms your acceptance of the updated Terms.

Human-readable summary: We may update these Terms. If changes are significant, we will notify you. Continuing to use our services means you agree to the updated Terms.

911MYWEB is committed to protecting your privacy. Our collection and use of personal information are governed by our Privacy Policy. By using our services, you agree to the practices described in the Privacy Policy. We encourage you to review it to understand how we handle your data.

911MYWEB respects copyright laws and prohibits users from submitting, uploading, posting, or transmitting any content that infringes on another person's proprietary rights. If you believe content hosted on a 911MYWEB website violates your copyright, please submit a notice of infringing material following our DMCA Policy.

The 911MYWEB name, logos, icons, and other trademarks are protected under applicable trademark laws. These trademarks may only be used following our Trademark Policy, which is incorporated into these Terms by reference. Please review the Trademark Policy for more information.

911MYWEB provides access to various forms of content, including data files, text, software, code, music, audio, photographs, videos, and other images (collectively, the "Content"). All Content is provided "as-is" without warranties of any kind. 911MYWEB makes no representations about the quality, accuracy, or legality of the Content. We are not responsible for:

• Infringing material
• Errors or omissions
• Loss or damage resulting from the use of any Content

By using our services, you acknowledge that you may encounter offensive, indecent, or objectionable material. You are solely responsible for how you use and reuse Content obtained through our services, including ensuring proper attribution. Review applicable license terms before using any content to understand your rights and responsibilities.

Your Responsibility: You are solely responsible for any content ("Your Content") you post, share, or transmit through our services. You represent and warrant that Your Content:

• Does not infringe any third-party rights, including copyright, trademark, privacy, or publicity rights.
• Does not breach any confidentiality obligations or other agreements.
• Does not contain unlawful, defamatory, or otherwise objectionable material.

Content Removal: 911MYWEB reserves the right to review and remove Your Content at our sole discretion and without notice if it violates these Terms or for any other reason.

Account Creation and Maintenance: When you sign up, place an order, or register with 911MYWEB, you create an account that provides access to billing options, active services, support requests, and more (your "911MYWEB Account"). By creating and using your account, you expressly agree to:

• Provide and maintain accurate, current, and complete account and contact information.
• Keep a valid and monitored email address associated with your account, and maintain copies of all official correspondence for your personal records.

Account Suspension and Termination: 911MYWEB reserves the right to modify, suspend, or terminate access to your account and any associated services at any time, with or without notice, for any reason or no reason at all. Without limiting the generality of the foregoing, 911MYWEB may immediately terminate or suspend your account for legitimate causes including, but not limited to, non-payment, past-due balances, suspected fraud, account abuse, system security risks, violations of these Terms, or clear operational necessity.

Our services do not include personalized support for email configuration. This means we do not provide assistance with configuring email clients such as Outlook, Windows Mail, macOS Mail, or other email platforms. For users seeking personalized support, remote assistance is available for a fee, which must be paid in advance. Self-help options are also available, including tutorial videos and online chat support without remote access.

Please note:

• Remote support is only provided upon agreement to the applicable fee.
• The service reserves the right to refuse support if the required terms are not met.
• Personalized support does not guarantee successful email configuration, and clients are encouraged to use self-help resources.
• Liability disclaimers apply, and clients indemnify the service from any related claims or damages.
• The service may update these terms without prior notice. By opting for personalized support, clients agree to adhere to the latest terms.

By using 911MYWEB services, you agree to the following:

• Do not use the services in violation of U.S. law.
• Do not infringe on the privacy rights of other users.
• Do not engage in or promote child sexual abuse.
• Do not engage in or promote content that is defamatory, harassing, or threatening.
• Do not engage in or encourage illegal activities or probe system vulnerabilities.
• Do not engage in activities that breach or circumvent security measures.
• Do not engage in content that harms other users or visitors.
• Do not promote or engage in obscene, pornographic content.
• Do not plant or distribute malware through the services.
• Do not infringe on intellectual property rights.
• Do not interfere with the operation of 911MYWEB services.
• Do not resell or use 911MYWEB services for commercial purposes without prior written consent.
• Do not engage in spam, hacking, or reverse engineering.
• Do not engage in activities that violate the Ryan Haight Online Pharmacy Consumer Protection Act or promote the sale of prescription drugs.
• Do not violate the Fight Online Sex Trafficking Act of 2017 or facilitate prostitution or sex trafficking.
• Do not engage in hate speech, threats, or abusive behavior toward company employees.
• Do not copy 911MYWEB content for use in affiliate programs or unauthorized advertisements.

Prohibited Conduct: By using our services, you agree not to engage in any conduct or make any public statements that are defamatory, knowingly false, misleading, or malicious, intended to harm the reputation, business operations, or employees of 911MYWEB. Prohibited conduct includes, but is not limited to:

• Publishing, posting, or spreading knowingly false or defamatory statements about 911MYWEB, its services, employees, partners, or clients on any public platform, review site, or social media network.
• Engaging in any form of online or offline slander, or orchestrating malicious smear campaigns based on demonstrably false information intended to damage the company's business relationships.
• Fabricating or distorting factual information regarding the company's services, pricing, operations, or financial status.
• Disclosing confidential business communications, proprietary information, or private account details in violation of mutual privacy expectations.

Liability for Defamatory Conduct: You acknowledge that engaging in defamatory, false, and malicious conduct causes significant and non-speculative reputational and financial damage to 911MYWEB. Any user, visitor, or client found to be participating in such unlawful conduct will be subject to the following actions:

• Account Termination: Immediate termination of access to our services, hosting, and client portal without prior notice, subject to the retention of data required for legal evidence.
• Legal Action: 911MYWEB reserves the strict right to pursue all available legal remedies under Florida law, including claims for actual damages, punitive damages, lost business profits, court costs, and reasonable attorney's fees.
• Indemnification: You agree to indemnify, defend, and hold harmless 911MYWEB, its employees, officers, and affiliates from any claims, losses, liabilities, or damages (including reasonable attorney's fees) resulting directly from knowingly false, malicious, or defamatory statements made by you.

Public Statements and Honest Feedback: In compliance with the Consumer Review Fairness Act (CRFA) and federal regulations, 911MYWEB fully supports and encourages open feedback, honest reviews, and fair criticism regarding our services. Nothing in these Terms is intended to prohibit, restrict, or penalize clients from publishing truthful, honest opinions or negative reviews about their experience. However, this protection does not extend to statements that constitute legal defamation, harassment, or the publication of knowingly false statements of fact.

Dispute Resolution Encouragement: If you experience a dispute or are dissatisfied with our services, 911MYWEB strongly encourages you to contact our support team directly through our official channels. While you maintain the absolute legal right to post public commentary at any time, we welcome the opportunity to investigate and resolve any legitimate complaints in an efficient and amicable manner.

Authorization for Recurring Charges: By subscribing to any recurring services provided by 911MYWEB (including but not limited to hosting, maintenance, and SEO plans), the Client expressly authorizes 911MYWEB to automatically charge the payment method on file at the beginning of each billing cycle without requiring prior notice or pre-billing invoices.

Electronic Receipts and Invoicing: Invoices and payment receipts will be generated and transmitted electronically via email immediately following the successful processing of a recurring payment. The Client acknowledges and agrees that 911MYWEB is not obligated to send advance billing reminders prior to automatic renewals. It is the Client's sole responsibility to ensure that their billing contact information remains accurate and updated.

On-Demand Access via Client Portal: Full transparent access to account financial records is available 24/7. Through the secure client portal at 911MYWEB.com, the Client can review:

• All historical and current invoices.
• Active subscriptions and renewal schedules.
• Official ticket and communication history.

Clients may review or modify their account billing configurations at any time directly through the client portal or by contacting our administration team.

Payment Terms: All services must be paid in advance at the time of ordering or renewal.

Accepted Payment Methods: Most major credit, debit, or prepaid cards are accepted.

Billing Details: A valid payment account is required to maintain your account. By maintaining an account with 911MYWEB, you authorize the use of payment methods on file for invoices, recurring services, and other authorized charges in accordance with this Agreement. Failure to maintain a valid payment account may result in service interruptions or loss of domain names, email services, SEO rankings, data, or other account-related services. 911MYWEB is not liable for losses resulting from missed payments, expired payment methods, insufficient funds, or failed payment transactions.

Payment Information and Security: We use a secure bank merchant account to process credit card payments. When you provide your credit card information, it is securely transmitted to the payment processor and stored according to PCI-compliant security standards. We do not store your full card details on our servers. Instead, we retain a token provided by the payment processor to facilitate future payments. By using our services, you consent to the processing and storage of your payment information by the merchant in accordance with their privacy policy. The default payment method on file may be used for future authorized charges unless updated through the client portal.

Failure to Pay: If a payment is not processed successfully, 911MYWEB may charge any valid payment method saved to the account for unpaid invoices, recurring services, past-due balances, applicable fees, and other authorized charges under this Agreement. By maintaining payment methods on file, you authorize 911MYWEB to charge such payment methods for outstanding balances owed on the account. Invoices overdue by more than five (5) days may result in the reversal of discounts, promotional pricing, account credits, or special rates previously applied to the account. Services may be suspended or terminated if payment is not received when due. Reactivation fees of $75.00 may apply to restore suspended services. Clients remain responsible for all outstanding balances, fees, and charges incurred prior to suspension or termination of services.

Refund Policy: Due to the digital, custom, and labor-intensive nature of web development, hosting, and digital services, all payments made to 911MYWEB are strictly non-refundable. Once a payment has been received and software development, server allocation, production, processing, fulfillment, or implementation has commenced, the Client acknowledges that engineering labor and company resources have been fully deployed, rendering the payment non-refundable under any circumstances, including account termination or project cancellation. If a partial or full refund is authorized at 911MYWEB's absolute and sole discretion, it will be processed within fifteen (15) business days to the original payment method as an exceptional concession, without creating any future obligation or altering this general non-refundable policy.

Automatic Payments: Services with recurring fees will automatically renew unless canceled in accordance with this Agreement. The initial order, invoice, or service agreement identifies the applicable billing cycle and recurring charges. By purchasing a recurring service, you authorize 911MYWEB to automatically charge the payment method(s) on file according to the selected billing cycle without requiring additional authorization or notice before each renewal payment. Clients are responsible for maintaining valid payment methods and current account information. Clients may update or add their default payment method through the client portal.

1. Grace Period: Customers are provided a 3-day grace period following the invoice due date. During this time, services will remain active and no late fees will be assessed. Payments submitted within this grace period will prevent the account from entering past-due status.
2. Late Fee Assessment: If payment has not been received after the 3-day grace period, a late fee of $15.00 will be applied on the 5th day past due. This fee will be added directly to the outstanding invoice and must be paid in full to bring the account current.
3. Service Suspension: Accounts that remain unpaid 8 days past the invoice due date will be subject to service suspension. Suspended services will remain inactive until all outstanding invoices, including any late fees, are paid in full. Additional reconnection or reactivation fees may apply where applicable.

Mandatory Pre-Dispute Resolution Notice: Before initiating a formal chargeback, dispute, or reversal with your credit card issuer, bank, or payment processor (e.g., Stripe, PayPal), you, the Client, expressly agree to notify 911MYWEB in writing regarding the disputed invoice or charge. Upon notification, 911MYWEB and the Client shall have a mandatory period of fourteen (14) business days to investigate, clarify potential billing errors, and attempt to resolve the matter in good faith pursuant to the terms of this Agreement.

Unauthorized and Fraudulent Chargebacks: Initiating a chargeback without first adhering to the Mandatory Pre-Dispute Resolution Notice outlined above, or filing a dispute for services that have already entered production, fulfillment, or performance in accordance with Section 14 (Refund Policy), shall be deemed a material breach of this Agreement. In the event of an unauthorized or bad-faith chargeback, 911MYWEB reserves the exact right to:

• Immediate Service Suspension: Instantly suspend or terminate all active services, including but not limited to web hosting, domain maintenance, ongoing web development, and client portal access, without liability for data loss or SEO impact.
• Debt Collection & Reporting: Report the outstanding balance to corporate credit bureaus and transfer the account to a third-party debt collection agency.

Collection Fees and Dispute Cost Recovery: If a Client files a chargeback or payment dispute, and the financial institution subsequently resolves the dispute in favor of 911MYWEB, or if the chargeback is found to be in breach of this agreement, the Client agrees to be held fully liable for all costs associated with recovering the legitimate balance. The Client explicitly authorizes 911MYWEB to charge the payment method on file, or pursue through legal collection, an Administrative Chargeback Processing and Recovery Fee of $79.99 to cover merchant bank penalties, operational overhead, and dispute response preparation, in addition to any outstanding past-due balances and reasonable attorney's fees incurred during the collection process.

A standard processing fee of $15.00 applies to certain services and will be charged where applicable.

Website Restoration Fees:

• Restore Website After Suspension: $79.99
• Restore Website After Termination: $149.00

All restoration services require full payment in advance. Restoration is not guaranteed until payment is received and processed. Fees are non-refundable and subject to change without prior notice.

Important Notes:

• Website suspension or termination may occur due to non-payment, violations of our terms, or other administrative reasons.
• Restoration after suspension or termination is a manual process and may take up to 48 hours once payment is confirmed.
• 911MYWEB is not liable for data loss, SEO ranking impact, or any other consequences resulting from account suspension or termination.

By continuing to use our services, you acknowledge and agree to the fees and terms listed above.

Failure to Maintain Payments and Service Responsibilities: It is the client's responsibility to ensure timely payment of all fees associated with hosting, maintenance, domain renewals, or other services provided by 911MYWEB. Failure to meet these obligations may result in account suspension or termination, including the removal of the website and data from our servers.

Account Suspension: If the client fails to pay for services by the due date, the account may be suspended. Suspended or accounts that are overdue will have limited access to the website, client portal, and services until all outstanding payments are resolved.

Termination of Account and Deletion of Data: If the account remains unpaid or abandoned for 30 days or more, 911MYWEB reserves the right to terminate the account. Upon termination, all website data, configurations, and settings may be permanently deleted from our servers. This deletion may result in the loss of all files, data, and configurations, which may not be recoverable. 911MYWEB is not responsible for any data loss resulting from termination due to non-payment.

Notice of Termination: 911MYWEB will make reasonable efforts to notify clients of unpaid balances before termination through email or the client portal. However, failure to receive notice does not exempt the client from payment obligations.

Restoration Fees: If the client wishes to restore services after account termination, a restoration fee of $150.00 may apply, provided the data is recoverable. Restoration is not guaranteed if the data has been deleted.

Client Responsibility for Password Management:

• Client Control: The client is solely responsible for the safe storage and security of all passwords associated with their website, hosting, and any other services provided by 911MYWEB.
• Requesting Passwords: The client may request their current passwords at any time through our official support channels, provided proper verification is completed.

Password Resets:

• Manual Password Reset: Password resets will only be processed manually upon request if automated reset options are unavailable.
• Verification Requirement: Clients must provide adequate identification or proof of account ownership for manual password resets to protect account security.

Client Understanding of Future Service Needs:

• Ongoing Compatibility: The client acknowledges that, over time, the website may require additional services to maintain full functionality and visual optimization across new devices, including but not limited to computers, monitors, smartphones, tablets, and other emerging technologies.
• Optional Future Services: Any updates or optimizations required for compatibility with new hardware, operating systems, or display resolutions will be available upon request and may incur additional fees.

911MYWEB's Responsibility and Update Limitations:

• Completion Warranty: 911MYWEB guarantees the website's structure and performance for 30 days following the completion of development. After the 30-day period, the client assumes full responsibility for monitoring and maintaining the website's performance.
• Exclusion of Graphic and Structural Updates: After the guaranteed period, 911MYWEB is not responsible for performing free updates or modifications to the website's graphics, structure, or layout unless under a separate maintenance agreement.

Client Responsibility for Ongoing Monitoring and Updates:

• Monitoring for Issues: The client is responsible for monitoring the website for outdated content, disruptions, or performance issues caused by security patches, platform updates, or the release of new hardware and software.
• Impact of Updates and Market Changes: Clients acknowledge that new device versions, browsers, and software updates may affect how the website displays or functions over time, and additional services may be required to resolve these issues.
• Request for Services: If disruptions arise, the client may request troubleshooting, optimizations, or updates from 911MYWEB, which will be billed separately according to the scope of work required.

Repairs Made by Clients or Third Parties: 911MYWEB is not responsible for any damage, disruptions, or malfunctions caused by:

• Changes or repairs made by the client.
• Work performed by third parties, including subcontractors, personal hires, or individuals granted access by the client.
• Unauthorized modifications to the website or server configuration made by anyone other than 911MYWEB personnel.

• Optional Investigation Service: If damage occurs and the client requests an investigation, 911MYWEB offers professional services to determine the cause of the issue.
• Service Fees: Investigation and troubleshooting services will incur additional fees, which must be agreed upon before any work is initiated.
• No Guarantee of Repair: While 911MYWEB will make reasonable efforts to investigate and advise on potential solutions, we do not guarantee that all issues can be resolved, particularly if caused by third-party modifications.

Restoration Fees and Conditions: If a client's account is terminated due to non-payment, abandonment, or other violations of these Terms, the following restoration conditions apply:

• Web Restoration Fee: A non-refundable fee of $150.00 will be charged to restore the website if a backup is available.
• Backup Availability: Restoration is only possible if a recent backup exists. If no backup is available, 911MYWEB is not responsible for any lost data, and the restoration will not be possible.

Process and Timeline:

• Requesting Restoration: The client must submit a written request for restoration via the client portal or official support channels.
• Processing Time: Restoration requests will be processed within 5-7 business days from the time of payment, subject to the availability of backups.
• Additional Fees for Custom Work: If further reconfigurations or repairs are required beyond standard restoration, additional fees may apply, and the client will be notified in advance.

No Guarantee of Complete Recovery: While 911MYWEB will make reasonable efforts to restore the website, there is no guarantee that all data, settings, or customizations will be recoverable. Clients acknowledge that some data or content may be lost, especially if the termination has resulted in partial or full deletion from the servers.

Transfer Rights and Outstanding Fees: While the client owns the website and its content after full payment, 911MYWEB reserves the right to withhold or restrict the transfer of the website (including files, code, and configurations) to another hosting provider if there are outstanding hosting fees or any other unpaid service charges.

Hosting Fees Must Be Current:

• If the client maintains hosting services with 911MYWEB, all hosting fees and other service payments must be up-to-date before any transfer request can be processed.
• Suspension of Transfer Requests: Any request to transfer the website to a third-party hosting service will be denied if there are unpaid balances on the client's account.

Restoration of Transfer Rights Upon Payment: Once all outstanding fees are paid in full, 911MYWEB will release the website files for transfer within 5-7 business days and provide any necessary assistance to complete the process. No Transfer Liability: 911MYWEB is not responsible for any issues or data loss that occur during or after the transfer to a new hosting provider.

Non-Refundable Hosting Fees: Hosting fees already paid are non-refundable, even if the client decides to transfer the website before the end of the current billing cycle.

All copyrights for the services, designs, code, and other work performed by 911MYWEB will be transferred to the client upon completion of 100% payment for the service.

• Full Ownership Rights: Once the final payment is made, the client gains exclusive ownership of all deliverables, including any website content, code, and graphic designs created by 911MYWEB.
• Transfer Scope: This transfer grants the client the right to use, modify, and distribute the content without restrictions, subject to any third-party licenses incorporated into the project (e.g., plugins or stock imagery).
• Retention of Rights Prior to Final Payment: Until the full payment is received, 911MYWEB retains all ownership rights to the work and deliverables.

License Model for Proprietary Code: All software development and proprietary code created by 911MYWEB as part of your project is provided under a limited license. This license grants you, the client, the right to use the software and code exclusively for the domain name and project for which it was developed.

License Restrictions:

• No Resale or Sublicensing: You are not entitled to resell, distribute, or sublicense the software, code, or any other work developed by 911MYWEB without prior written consent explicitly outlined in a separate agreement.
• Single-Use License: The license covers only the specific domain associated with the project. Any additional use on other domains or projects requires a separate agreement and may incur additional licensing fees.
• Ownership of Code: While the code is provided under license for your use, 911MYWEB retains ownership of the proprietary code unless otherwise stated in a mutually signed agreement.

Amendments to License Terms: Any changes to the licensing terms, including permissions to resell or sublicense the developed code, must be expressly agreed upon in writing and outlined in a separate agreement attached to or referenced by these Terms.

Design Process: 911MYWEB will create a logo based on the client's requirements using either a handcrafted design or a template-based orientation. The final design will reflect the agreed-upon concept and direction provided by the client.

Trademark Disclaimer:

• No Guarantee of Trademark Registration: 911MYWEB does not guarantee that the logo will successfully be registered as a trademark.
• Legal Consultation Recommended: It is the client's responsibility to seek legal counsel to conduct a personalized trademark search or obtain legal advice regarding potential trademark conflicts.

Revision Policy:

• Included Revisions: The initial logo design includes up to three (3) revisions.
• Additional Revisions: Any revisions beyond the three included will be considered excessive and may incur additional fees.
• Redesigns: If the client requests a redesign or significant changes outside the original scope, it will be treated as a new service subject to separate fees.

Copyright and Ownership Transfer:

• Copyright Release Upon Full Payment: Once the client completes the full payment for the logo project, 911MYWEB will transfer all copyrights associated with the logo to the client.
• Ownership Rights: The client will have full ownership of the logo design and may use it as they see fit.
• Design Credit (Optional): 911MYWEB may request, but does not require, design credit to be attributed for the work. The client has the right to decline providing design credit.

1. Purpose of SMTP Services: The Simple Mail Transfer Protocol (SMTP) is essential for websites to send notifications, order confirmations, and form submissions via email. This applies to websites offering basic web presence or e-commerce functionalities. SMTP ensures smooth communication between the website and its users, administrators, and customers by delivering notifications promptly. Key uses of SMTP include:

• Order confirmations and notifications for online stores.
• Contact form submissions to administrators.
• Account creation, password resets, and other transactional emails.

Without a properly configured and functioning SMTP service, email notifications will fail, impacting the site's ability to deliver important communications to both site owners and users.

2. SMTP Account Requirements and Client Responsibility: The client is solely responsible for ensuring an active SMTP service to prevent failures in communication. Several options are available:

1. Purchase an email service from 911MYWEB for dedicated SMTP purposes.
2. Provide a compatible SMTP service linked to the same domain used for the website to ensure smooth delivery.

Clients must ensure the correct configuration and ongoing maintenance of the SMTP service. Failing to do so may result in contact forms, order notifications, and other email functions failing to deliver properly. 911MYWEB will not be liable for any issues caused by a non-functioning SMTP service.

3. SMTP Setup During Development:

• Temporary Setup by 911MYWEB: 911MYWEB may set up a temporary SMTP account during the development phase to ensure all email-based features are tested and working correctly.
• Invoice and Payment: If an SMTP service is required and set up by 911MYWEB, the client will receive an invoice for this service. If the invoice is not paid, the SMTP service may be suspended, resulting in email delivery issues.

4. Troubleshooting and Preventive Measures: To avoid issues, clients are encouraged to:

• Regularly monitor the SMTP service to ensure it remains active and configured correctly.
• Ensure that SMTP credentials (username, password, and host information) are always up to date.
• Check email quotas and limits with their provider to prevent message delivery failures.
• Use trusted email service providers to ensure compliance with SMTP protocols and avoid disruptions.

5. Consequences of SMTP Service Suspension:

• Impact on Email Functionality: If the SMTP service is deactivated due to non-payment or service cancellation, email notifications will stop, which may prevent order confirmations from reaching customers, block contact form submissions from being received, and disrupt password resets and other account notifications.
• No Liability for Disruptions: 911MYWEB is not responsible for any missed notifications or lost communications resulting from the failure to maintain an SMTP service.

6. Transfer and Migration Considerations: If the client transfers the website to another hosting provider, the client must ensure the SMTP service is properly configured with the new hosting provider and maintain ongoing access to email services to prevent interruptions. If SMTP service was provided by 911MYWEB during development, it will terminate upon website transfer, and the client will need to set up their own SMTP configuration.

7. Security and Compliance Recommendations:

• Use secure SMTP protocols (SSL/TLS) to protect emails from being intercepted.
• Implement rate limiting on outgoing emails to prevent the service from being flagged as spam.
• Verify that the SMTP server complies with anti-spam and email authentication protocols (such as SPF, DKIM, and DMARC) to ensure successful email delivery.

Scope of Services: 911MYWEB offers website and e-commerce design and development services tailored to the client's requirements. Services may include, but are not limited to:

• Custom website design and development.
• E-commerce platform setup and configuration.
• Integration with payment gateways, shipping services, and third-party tools.
• Mobile responsiveness and cross-browser compatibility.
• Initial SEO optimization (basic metadata setup).
• SMTP Account Setup

Project Deliverables and Client Delays: Web development requires the active and timely cooperation of the Client. Project deadlines established by 911MYWEB are conditional upon receiving client content, images, copy, text, credentials, and feedback promptly. Any delay by the Client in providing these materials will result in an automatic, day-for-day extension of the project timeline.

Project Hold and Abandonment: If the Client fails to provide requested materials, feedback, or communication for more than thirty (30) consecutive days, the project will be deemed "On Hold," and a reactivation fee of $150.00 will apply to resume work. If the Client remains completely unresponsive for more than sixty (60) consecutive days, the project will be officially classified as "Abandoned." Upon abandonment, all development work will cease, and all fees paid to date shall be permanently forfeited to 911MYWEB as compensation for engineering labor, project allocation, scheduling commitments, and resources already expended.

Client Approval and Final Acceptance: The development process relies on milestone approvals. Any design, layout, content, functionality, or deliverable that is approved by the Client (via email, client portal, or text confirmation) shall be deemed final and legally accepted. 911MYWEB is not responsible for performing free revisions, rollbacks, or changes to elements previously approved by the Client. Any modification requested after a milestone approval has been granted will be treated as additional custom work and billed separately.

Revisions and Changes:

• Included Revisions: The initial project includes up to three (3) revisions during the design phase.
• Additional Revisions: Any revisions beyond the included number will be treated as extra services and may incur additional charges.
• Scope Changes: Significant changes to the project scope or additional features requested by the client after the development phase begins will be billed separately.

Client Responsibilities:

• Content Delivery: The client must provide all necessary content (text, images, product details) promptly to meet the agreed timeline.
• Testing and Feedback: The client agrees to test the website thoroughly upon completion and provide feedback within the warranty period (30 days).
• Ongoing Maintenance: The client is responsible for maintaining the website and ensuring timely updates unless a separate maintenance agreement is in place.

Payment Terms:

• Payment Milestones: Payment schedules and milestones will be outlined in the project agreement.
• Full Payment Requirement: The project will be considered complete after the project reaches 75% or more only after the full payment is received. Any outstanding payment may result in suspension of services.
• Non-Refundable Payments: All payments for design, development, and e-commerce services are non-refundable.

Website Ownership and Transfer of Rights:

• Copyright Transfer: Upon receipt of full payment, 911MYWEB will transfer ownership of the website (excluding licensed third-party software) to the client.
• Hosting Transfer: If the client requests a transfer to a new hosting provider, all outstanding fees must be paid before the transfer process begins.
• Third-Party Licenses: Any third-party tools or plugins integrated into the website are subject to their own licensing terms.

Warranty and Post-Launch Support:

• 30-Day Warranty: 911MYWEB provides a 30-day post-launch warranty for bug fixes and performance issues related to the original project scope.
• Exclusions: The warranty does not cover issues caused by third-party software, client modifications, or changes made after launch.
• Additional Support: After the 30-day period, support services will be available upon request.

E-commerce Platform and Payment Integration:

• Platform Setup: 911MYWEB will integrate the e-commerce platform of choice (such as WooCommerce or others) as agreed in the project scope.
• Payment Gateways: Payment gateway setup and testing are included, but the client is responsible for ensuring compliance with their payment provider's requirements.
• Transaction and Security Compliance: The client is responsible for maintaining compliance with all PCI-DSS (Payment Card Industry Data Security Standards) and managing any transaction fees associated with payment gateways.

Limitations and Disclaimers:

• Security and Hosting: While 911MYWEB implements industry-standard security measures, we are not liable for hacking, malware, or breaches unless the client has an active maintenance or security agreement with us.
• Third-Party Tools and Plugins: 911MYWEB is not responsible for any downtime, bugs, or issues caused by third-party integrations or updates beyond our control.
• SEO Performance: Initial SEO setup is included, but 911MYWEB does not guarantee specific search engine rankings or traffic performance.

Client Responsibility for Full Payment: Upon making the initial installment payment, the client acknowledges and agrees that they are fully responsible for the total amount of the service, regardless of any changes made during the project or cancellation requests after the service has begun.

Difference Between Full Payment and Installment Price: The difference between the full payment price and the installment payment price reflects only the payment structure and does not include any financial charges, interest, or percentage-based fees.

No Interest or Financial Charges: The installment payment option provides an extended payment period without interest or financing fees. 911MYWEB affirms that no intent exists to charge interest or financial charges through the installment plan.

Full Payment Discount: Clients who choose to pay in full benefit from a discounted price for the service compared to those using the installment plan.

No Eligibility for Special Promotions: Installment plan clients are not eligible for special promotions or discounts available only to full-payment clients. However, they benefit from the extended payment period without incurring additional charges or interest.

Non-Cancellation and Payment Obligation: Clients using the installment plan remain obligated to complete all scheduled payments in full, even if they decide to cancel the service or alter the project's scope during the installment period.

No Refunds or Cancellations: Canceling the project or making scope changes will not release the client from the obligation to pay the full amount as agreed under the installment plan.

1. Development Hosting on 911MYWEB Servers: During the development process, the website will be hosted exclusively on 911MYWEB servers or partner servers, such as TIPIHOST.com. Limited Access During Development: To ensure the proper completion of the development, 911MYWEB reserves the right to limit access to the website until the project is finalized. This restriction helps maintain security and prevent disruptions during the design and development stages.
2. Complimentary Hosting and Services: Clients will receive 30 days of credit for the following services: Managed Web Hosting, Secure Server Layer (SSL) Management, SMTP Email Service, and technical support to facilitate smooth development. This complimentary period is intended to provide unrestricted hosting during the development process.
3. Hosting Obligations Beyond Development Period: After the 30-day complimentary period, the client is responsible for ongoing hosting payments, as outlined in the project proposal. Hosting fees will apply even if development extends beyond the initial time frame.
4. Post-Development Hosting and Transfer Options: Upon project completion, the client may choose to: (a) Continue hosting with TIPIHOST.com and receive a 90-day extended warranty for fixes and updates, or (b) Transfer the website to another hosting provider of their choice. Warranty Limitation on Transfer: If the client transfers the website to a third-party hosting provider (other than TIPIHOST.com), the 90-day extended warranty will be voided on the day of transfer.
5. Conditions for Website Transfer: The client must complete all payments in full for the web development service before any transfer occurs. All associated services, including web hosting, email services, and SSL certificates, must be active and in good standing, with no past-due or overdue payments.
6. Transfer Process and Credentials Delivery: Transfer credentials will be provided within 48 hours of receiving the final payment, provided the client's account is in good standing. Once the transfer to another provider is complete, 911MYWEB is no longer responsible for maintaining or troubleshooting the website.

The content, software, and other materials available on the site (referred to as "Site Content") are owned by 911MYWEB or its licensors and are protected under copyright, patent, trademark, and other intellectual property laws in the U.S. and internationally.

• You agree not to modify, distribute, publish, or license the content for commercial or public use without prior permission.
• All trademarks, service marks, and logos displayed are the property of 911MYWEB or its licensors.
• Unauthorized use of the trademarks to imply endorsement or association with 911MYWEB is strictly prohibited.

During the development phase, 911MYWEB may restrict access to the website by placing it in maintenance mode to ensure smooth progress. However, clients can request access to review the progress as needed. Please note that the content and design seen during development are not final and may undergo further changes.

To avoid publishing incomplete or incorrect content, 911MYWEB will prevent search engines from indexing the development site until the project is complete. Upon project completion, clients can request indexing or opt-out if preferred. This helps ensure that only the final, polished version of the website is made public.

911MYWEB does not offer services that comply with the U.S. Health Insurance Portability and Accountability Act (HIPAA). Clients needing HIPAA-compliant services must engage with certified providers. 911MYWEB does not monitor or verify HIPAA compliance and assumes no responsibility for data compliance under HIPAA standards.

To the fullest extent permitted by law, 911MYWEB provides the services, including all content available through the services, "as-is" without any express, implied, statutory, or other warranties. This includes, but is not limited to, warranties of title, merchantability, fitness for a particular purpose, and non-infringement.

• No Guarantee of Error-Free Service: 911MYWEB does not guarantee that the services will be uninterrupted or free of errors, that defects will be corrected, or that the servers used will be free of viruses or harmful components.
• No Assurance of Accuracy or Reliability: We do not make any representations about the accuracy, reliability, or suitability of the content provided through our services.

Exclusion of Damages: To the fullest extent permitted by applicable law, in no event shall 911MYWEB, its affiliates, officers, directors, employees, or agents be liable to the Client or any third party for any indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever. This includes, but is not limited to, any loss of profits, loss of revenue, loss of data, loss of SEO rankings, business interruption, emotional distress, or the cost of procurement of substitute goods or services, arising out of or in connection with the use of, or inability to use, the services, web development, hosting platforms, or third-party plugins, regardless of the legal theory advanced (contract, tort, indemnity, or otherwise), even if 911MYWEB has been advised of the possibility of such damages.

Maximum Cap on Liability: Notwithstanding anything to the contrary contained in this Agreement, and to the maximum extent allowed under Florida law, 911MYWEB's total aggregate liability to the Client for any and all claims, disputes, or causes of action arising under or related to these Terms or the services provided shall be strictly limited to, and shall not exceed, the greater of: (a) the total fees actually paid by the Client to 911MYWEB for the specific service in dispute during the three (3) months immediately preceding the event giving rise to liability, or (b) the single total project fee paid for the specific web development contract under which the dispute arose. Nothing in these Terms shall exclude, limit, or restrict 911MYWEB's liability for fraud, willful misconduct, gross negligence, or any other liability that cannot legally be excluded or limited under applicable Florida law.

To the extent authorized by law, you agree to indemnify and hold harmless 911MYWEB, including its employees, officers, directors, affiliates, and agents, from any claims, losses, expenses, damages, or legal fees that arise directly or indirectly from:

1. Your violation of these Terms.
2. Your failure to verify copyright licenses, attributions, or other content information.
3. Your use of any services provided by 911MYWEB.
4. The content you make available through the services.

By 911MYWEB: We reserve the right to modify, suspend, or terminate access to our services, hosting, and accounts at any time, for any reason or no reason at all, with or without notice.

By You: You may stop using the services and terminate this agreement at any time.

Automatic Termination: Your access to the services will automatically terminate if you breach these Terms.

Survival of Terms: Certain provisions, including disclaimer of warranties, limitations of liability, and jurisdiction clauses, will remain in effect after termination. Your license obligations and warranties will survive for five years following termination.

SMTP and Website Termination: The client understands that the website relies on additional services, such as SMTP (Simple Mail Transfer Protocol) email services, which support the functionality of contact forms and notifications on the site. These SMTP services are not directly tied to website development or hosting. If the SMTP service is suspended or terminated, it may impact the delivery of form submissions or related email notifications.

911MYWEB is committed to providing a satisfaction guarantee to clients who reasonably seek a level of satisfaction. To ensure proper use of this guarantee, we have a separate policy outlining the terms and conditions. You must read and agree to this policy as it becomes part of the Terms of Service upon engaging with our services. Please review the policy at the following link: 911myweb.com/satisfaction-guarantee

Any satisfaction guarantee, promotional offer, or similar representation provided by the Company is limited, conditional, and subject to the terms, requirements, and restrictions defined by the Company. Such guarantees are provided solely at the Company's discretion and do not create any unconditional obligation, including but not limited to refunds, credits, or specific performance outcomes.

The Company makes no guarantee of specific results, including but not limited to business performance, rankings, revenue, traffic, or other measurable outcomes. Eligibility for any satisfaction guarantee is contingent upon the client's compliance with all obligations, including timely communication, provision of accurate information, and adherence to project scope.

The Company reserves the right to determine, in its sole discretion:

• Whether the guarantee applies
• The appropriate resolution
• The form of any remedy, if offered

Any resolution may include, but is not limited to:

• Revisions
• Service credits
• Partial adjustments

To the maximum extent permitted by law, no guarantee shall override or expand the Company's limitation of liability, disclaimer of warranties, or any other protections set forth in these Terms.

In the event of any conflict between a guarantee or promotional statement and these Terms of Service, these Terms of Service shall control.

The Company reserves the right to modify, limit, or discontinue any guarantee or promotional offering at any time without prior notice.

• Governing Law: These Terms are governed by the laws of the State of Florida, USA, excluding its conflict of law rules.
• Jurisdiction: All disputes arising from these Terms will be resolved in state or federal courts located in Miami-Dade County, Florida. By using the services, you consent to personal jurisdiction and venue in these courts.
• Government Exceptions: If you are an authorized agent of a government entity using the services, the governing law will be the laws of the United States and, where permitted, the laws of the State of Florida.

The failure of either party to enforce any provision of these Terms will not be construed as a waiver of that provision or any other right.

If any part of these Terms is determined to be invalid or unenforceable by a court, the remaining provisions will remain in full effect.

Independent Contractor: 911MYWEB acts solely as an independent contractor. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between 911MYWEB and the Client. Neither party has the authority to bind the other or incur obligations on the other party's behalf.

Third-Party Credentials Responsibility: The Client retains sole and absolute responsibility for securing, maintaining, and providing active access to all external accounts required for the project. This includes, but is not limited to, domain registrars, external hosting providers, email accounts, Google Business Profiles, social media accounts, DNS management records, and third-party APIs. 911MYWEB assumes no liability for service interruptions, project delays, or losses caused by the Client losing access, failing to renew, or changing credentials to these third-party systems.

These Terms, along with any applicable additional agreements, constitute the entire agreement between you and 911MYWEB. They supersede all prior communications regarding the use of the services. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Questions? If you have any questions or need further assistance, please contact us via the Contact Us Page.

If you need more information about what Terms of Use are, visit Wikipedia to better understand the purpose of this policy. Please be aware that by using 911MYWEB services, you remain bound to this policy.

Express Written Consent: By providing a mobile phone number, WhatsApp account details, or connecting through third-party messaging platforms (collectively, "Messaging Channels") to 911MYWEB, the Client gives their express written consent to receive informational and transactional communications regarding active projects, development updates, status notifications, invoice reminders, and payment collection efforts. The Client acknowledges and agrees that such communications may be transmitted via SMS text messaging, WhatsApp Business API, automated systems, or other electronic messaging applications.

TCPA Regulatory Compliance: In strict adherence to the Telephone Consumer Protection Act (TCPA) and federal regulations, the Client acknowledges the following terms:

• Consent Is Not a Condition of Purchase: Providing consent to receive messages via Messaging Channels is completely voluntary and is not a condition, requirement, or prerequisite to purchasing any services or products from 911MYWEB.
• Rates Apply: Standard message and data rates imposed by the Client's mobile service provider or telecommunications carrier may apply to all incoming and outgoing messages. 911MYWEB assumes no liability for any costs incurred.
• Transactional Limitation: Communications sent via these channels shall be strictly transactional and operational in nature. General marketing, promotional campaigns, or third-party advertisements will not be sent through these channels unless separate, explicit, and standalone marketing consent is obtained.

Operational Hours and Support Disclaimer: Communications through WhatsApp and SMS are an administrative courtesy and are strictly limited to 911MYWEB's published corporate business working hours. WhatsApp, SMS, and third-party messaging apps are designated solely for quick project development feedback and billing coordination; they are explicitly not official technical support channels. All official support requests, technical inquiries, and urgent system errors must be formally submitted through the authorized standard channels: email or the support ticket system located within the secure client portal.

The Client is responsible for deciding whether or not to use AI tools. 911MYWEB does not provide guidance, training, or advice on how to use AI, unless explicitly specified as a separate service in the invoice.

The Client may use tools such as ChatGPT or Google Gemini before placing an order to help plan their project. By placing an order and making payment, the Client confirms that all requirements, ideas, and expectations, including any AI input, have been reviewed and finalized.

The agreed project scope includes a reasonable number of revisions, as discussed at the start. These revisions are intended to adjust and improve the original work, not to introduce new ideas, redesign the project, or change the overall direction.

Any new ideas, suggestions, or feedback—whether from AI tools or personal preference—shared after the project has started or been completed are not automatically included in the original scope of work.

If additional changes are requested outside the agreed scope, including those based on AI suggestions, they will be treated as new work. These requests may require additional time, cost, and approval, and will be addressed after the current scope of work is completed.

Once work has been approved, it will not be reopened for ongoing or repeated changes based on new or evolving AI or personal preference feedback. All additional requests and approaches remain subject to the approval of 911MYWEB.

Real Client Projects: Our Case Studies page and our Client Portfolio page (which displays images of our projects) represent real, actual work performed for active clients. These sections are regularly updated to accurately reflect our real-world experience.

Conceptual Samples and AI Designs: Any other website layouts, mockups, or design concepts found outside of those two dedicated pages are created solely to demonstrate our creative skills, offer design inspiration, and help clients visualize potential looks and feels for their own services. Some of these conceptual samples may include elements generated using Artificial Intelligence (AI).

Exclusion of Liability for Unforeseen Events: 911MYWEB shall not be held liable, responsible, or deemed in breach of this Agreement for any delays, failures in performance, service interruptions, or data losses caused directly or indirectly by events, contingencies, or forces beyond its reasonable control. These events include, but are not limited to: acts of God, natural disasters, severe weather events, fires, floods, pandemics, widespread internet infrastructure outages, global or localized cyberattacks, ransomware, DDoS attacks, acts of government or regulatory authorities, labor disputes, utility failures, major third-party hosting provider outages, or sudden discontinuations or malfunctions of third-party software, plug-ins, or APIs.

No Performance or Financial Guarantees: In strict compliance with Federal Trade Commission (FTC) guidelines, 911MYWEB provides absolutely no guarantees regarding specific commercial or business outcomes resulting from our services. The Client explicitly acknowledges and agrees that 911MYWEB does not guarantee, promise, or warrant any increases in business revenue, customer acquisition, conversion rates, sales volumes, lead generation, website traffic, or overall profitability.

Search Engine and AI Optimization Disclaimer: All optimization services, including Search Engine Optimization (SEO) and Artificial Intelligence Search Engine Optimization (AI-SEO configuration, schema markup, and LLM visibility preparation), are performed as technical and optimization services only. The Client acknowledges that search engine algorithms, ranking criteria, and AI engine indexing behaviors (including, but not limited to, Google, Bing, OpenAI, and other third-party LLM search models) are highly volatile and operate under the absolute and sole discretion of their respective corporate owners. 911MYWEB has no control over external algorithm updates, indexing penalties, or how an AI engine or search engine chooses to display, rank, or reference the Client's website. Consequently, 911MYWEB assumes no liability for fluctuations in search placement, AI summaries, indexing status, or traffic loss.

As a customer service courtesy, 911MYWEB may provide up to sixty (60) consecutive calendar days of complimentary project adjustments.

Duration: The Complimentary Project Adjustment Period begins on the date 911MYWEB notifies the Client that the project has been completed or published, whichever occurs first. The sixty (60) day period cannot be paused, extended, transferred, or restarted.

Account Status: This complimentary benefit is available only while the Client's account is in good standing. If any payment required under this Agreement or the applicable Work Order is late, unpaid, disputed, reversed, or charged back, 911MYWEB may suspend or end the Complimentary Project Adjustment Period. This does not pause, extend, or restart the original sixty (60) day period.

The Client may not delay, withhold, reduce, or refuse payment because of requests for complimentary adjustments, revisions, or additional work. Payment deadlines remain the same regardless of any revision request.

Covered Adjustments: Complimentary adjustments are limited to correcting implementation errors and making reasonable minor adjustments within the approved project. Once the Client approves any design, content, layout, functionality, or deliverable, it becomes part of the approved project. If the completed work matches the approved project, 911MYWEB may limit repeated requests based on personal preference rather than an implementation error. Any request outside this section requires a separate paid service.

Client Responsibility: The Client is responsible for reviewing the completed project, testing its functionality, and reporting any issues before the sixty (60) day period expires.

Expiration: After the Complimentary Project Adjustment Period ends, all complimentary revisions, adjustments, and support end. Any additional work requires a separate paid service, an active Support or Maintenance Plan, or a new Work Order.

This complimentary benefit does not create a warranty, maintenance agreement, or any right to lifetime, ongoing, or unlimited revisions, adjustments, support, or future services.

To avoid misunderstandings, the Client acknowledges that Web Development, Hosting, and Ongoing Support are separate services.

Web Development: Website development is a one-time project. Once the project has been completed, approved, and the Complimentary 60-Day Project Adjustment Period has expired, the project is considered complete.

Hosting Services: Hosting keeps the website online. Domain registration, email services, SSL certificates, backups, and related hosting services are separate recurring services. Payment for Hosting Services does not include website changes, content updates, design changes, development work, or ongoing support unless those services are included in the purchased service or an active Support or Maintenance Plan.

Ongoing Support: After the Complimentary 60-Day Project Adjustment Period ends, any request for updates, changes, maintenance, troubleshooting, or additional work requires a separate paid service, an active Support or Maintenance Plan, or a new Work Order.

Hosting Services and Ongoing Support do not extend, renew, or restart the Complimentary 60-Day Project Adjustment Period.